Claude Hameau
Experienced General Manager with a proven history of excellence in the hospitality industry, committed to creating exceptional guest experiences.
As a leader, I inspire my team by sharing a clear vision and fostering a collaborative environment to ensure consistent and excellent results.
About Me
Professional Profile
I am a dedicated and passionate general manager with a wealth of experience in managing hotel operations, delivering exceptional guest experiences, leading high-performing teams and sustainable tourism practices. Adept at driving revenue growth, implementing clear standards, innovatives systems and managing cross-functional teams.
My strong leadership, interpersonal, and problem-solving skills have contributed to the success of various hotel establishments.
Bilingual in French and English; highly adaptable in multicultural environments.
I place great importance on the balance between culture, luxury and sustainability.
Professional Experience
Career Background
Dual Hotel General Manager
Moorea Island Beach Hotel & Moorea Beach Lodge
French Polynesia
Supervising operations for two beachfront luxury boutique hotels.
Implementation of SOP's, clear standards, trainings, staff development and support.
Developed and executed marketing strategies, increasing online visibility and direct bookings.
Managed financial operations including budgeting, forecasting, payroll, and cost control (notably F&B).
Introduced personnalized check-ins, anticipation of the guest needs and promotion of the local culture and its very unique Polynesian vibe, perfect balance between luxury & authenticity.
Cultivated strategic partnerships to elevate brand awareness and diversify revenue streams.
Deployed new Property Management Systems (PMS) and digital guest directories to optimize workflow.
Spearheaded sustainability initiatives, IT security upgrades, and fire prevention policies.
Directed properties renovation projects in compliance with regulatory and safety standards.
Expanded hotel services to include on-site car rentals and lagoon excursion offerings.
Director of Operations
Hôtel Royal Huahine
French Polynesia
Supervised Resort with 2 restaurants. Managed operations, cross-department cooperation : Reception, House Keeping, Food & Beverage, Maintenance, Security, Boat Shuttle.
Negotiated with Union Rep. to improve labor efficiency.
Enhanced restaurant performance through food cost optimization and service delivery improvements.
Led refurbishment of overwater bungalows and upgraded marine equipment.
Deputy Director
Vahine Island Private Resort & Spa SLH
French Polynesia
Directed daily guest operations at a prestigious private island resort.
Oversaw financial operations: budgeting, payroll, forecasting, and P&L management.
Managed departments of Reception, House Keeping, Food & Beverage, Maintenance, Spa, Boat Shuttle and Activities.
Fostered relationships with VIP clientele and Int. travel partners.
Implemented new reservation systems to streamline operational efficiency.
Initiated the integration of art and culture in the hotel experience.
Front Office Manager
Hôtel de Chantaco Golf & Wellness
France
Played a key role in the hotel’s launch and the development of reservation systems.
Managed front desk operations and guest services for Michelin-starred properties.
Led the implementation and staff training of software systems.
Organized high-end events and curated luxury guest experiences.
Front Office Manager
Hôtel du Levant Cap d’Antibes
France
Oversaw front desk, housekeeping, and food & beverage services.
Led guest services and reservation management with a strong focus on guest satisfaction.
Supervised staff development and implemented performance improvement strategies.
Enhanced online reputation and established key business collaborations.
Qualifications
Associate Degree in Hospitality Management
Académie de Polynésie Française
Professional Certificate in Sustainable Tourism
Global Sustainable Tourism Council
Skills & Achievements
Hospitality Excellence
Driven by a deep admiration for Omotenashi Hospitality I lead my team by example. My mission is to craft personalized experiences that make our guests feel seen, heard, and valued. Through thoughtful gestures, proactive communication, and a commitment to excellence, I aim to exceed expectations, create lasting connections, and inspire our guests to return and share their stories with others.
Guest Satisfaction
With a genuine passion for hospiality I am recognized for consistently ensuring high levels of guest satisfaction, exceeding service standards, and creating memorable guest experiences.
Strategic Leadership
Operational Management
I believe that a strong team is the foundation of any company's success, and I'm dedicated to building a talented and passionate group of individuals who share our mission. To achieve this, I'm conducting thorough review of staffing structure, making strategic adjustments to ensure optimal performance. However, building a high-performing team goes beyond just numbers - it's about empowering our team members with the skills, knowledge, and resources they need to excel. That's why I keep investing in comprehensive training and development programs, providing teams with the tools and support necessary to grow professionally, build confidence, and thrive in their roles.
Revenue Optimization
I have a strong background in hotel financial management, where I've gained experience in overseeing invoicing, managing budgets, and maintaining accurate financial records to ensure the financial stability of hotels.
I also have expertise in commercial strategy and competitive analysis, which involves analyzing market trends, identifying areas for growth, and developing strategies to drive business success.
One of my proudest accomplishments in my current position is the steady revenue growth I've achieved, with a cumulative increase of 25% over the past five years.
Innovation & Strategy
I'm distinguished for my innovative approaches to revenue management, strategic planning, and implementing cutting-edge solutions to enhance hotel performance.
Community Impact & Sustainability
Engaged in projects aimed at enriching the lives of individuals, contributing to sustainable tourism practices, and making a positive impact beyond the hotel industry. As we have a big impact on the environment, I've been making a real effort to embed sustainable practices into our operations, like changing the way we communicate with guests, to encourage them to respect the local environment and community, and to promote sustainable tourism.
Security & Compliance
With an extensive experience in managing construction projects, I'm well-equipped to handle renovations. My expertise includes ensuring projects are completed on time and maintaining a safe working environment.
I'm also knowledgeable about hospitality security compliance for guest & staff safety and security, including access control, surveillance, and emergency response systems.
Contact
Reach out for any inquiries, collaborations,
or opportunities.